TERMS OF SERVICE

CollieAI — AI Firewall for LLM Applications

https://collieai.io

Last Updated: April 8, 2026

IMPORTANT — PLEASE READ CAREFULLY: These Terms of Service (“Terms” or “Agreement”) constitute a legally binding contract between you and CollieAI. By accessing, browsing, or using the Service in any manner, including but not limited to visiting or browsing the website, registering an account, or using any feature of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must immediately discontinue all use of the Service.

These Terms govern your access to and use of the CollieAI platform, website (collieai.io), application programming interfaces (“APIs”), proxy services, dashboards, documentation, and all related services, tools, and functionality (collectively, the “Service”) operated by CollieAI (“Company”, “we”, “us”, or “our”).

1. Definitions

“Customer”, “you”, or “your” refers to the individual, entity, or organization that registers for, accesses, or uses the Service.

“Service” means the CollieAI AI firewall and security proxy platform, including all software, APIs, proxy endpoints (including but not limited to api.collieai.com), dashboards, policy engines, filtering functionality, logging systems, documentation, and any related tools, updates, patches, or enhancements provided by the Company.

“Customer Data” means any data, content, or information that you submit, upload, transmit, or cause to be processed through the Service, including but not limited to API traffic, prompts, model inputs and outputs, AI model responses, configuration settings, filtering rules, usage logs, and metadata.

“Subscription” or “Plan” means the specific tier of service you select (e.g., Free, Growth, or Enterprise), which governs the scope, features, usage limits, and pricing of your access to the Service.

“Authorized Users” means individuals authorized by the Customer to access and use the Service under the Customer’s account.

“API Call” means a single request routed through the CollieAI proxy to an upstream AI model provider, regardless of whether the request is allowed, filtered, blocked, or results in an error.

“Project” means a discrete configuration within the Service consisting of a set of filtering rules, policies, and associated API credentials.

2. Account Registration and Eligibility

To use the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials, API keys, and project keys (including but not limited to keys prefixed with “clai_”), and for all activities that occur under your account, whether or not authorized by you. You must notify us immediately of any unauthorized use of your account or any security breach.

You represent and warrant that: (a) you are at least 18 years of age or the age of legal majority in your jurisdiction; (b) you have the legal capacity and authority to enter into this Agreement; (c) if you are entering into this Agreement on behalf of a company, organization, or other legal entity, you have the authority to bind that entity to these Terms; (d) all information you provide during registration is truthful, accurate, and complete; and (e) you will promptly update your account information to keep it accurate and current.

The Company reserves the right to refuse service, reject registration, terminate accounts, remove or edit content, or cancel subscriptions at its sole and absolute discretion, at any time, for any reason or no reason, including if we reasonably believe that your use violates these Terms, is harmful to the Service or other users, or violates applicable law.

3. Description of Service

CollieAI is a drop-in security proxy for LLM (Large Language Model) applications. The Service acts as an intermediary between your application and upstream AI model providers (such as OpenAI and others). The Service is designed to monitor, filter, and protect AI model interactions by providing features such as: prompt injection detection; jailbreak prevention; PII (Personally Identifiable Information) leak detection and filtering; content filtering; rate limiting; custom policy enforcement; inbound and outbound filtering; usage analytics; real-time attack dashboards and logging; custom rules and policies; and other security and compliance tools for AI applications.

The Service supports integration via a simple base URL change in your existing OpenAI-compatible client code, providing full OpenAI API compatibility.

The Company reserves the right to modify, update, enhance, deprecate, or discontinue any feature, functionality, or aspect of the Service at any time, with or without notice, in its sole discretion. We will use commercially reasonable efforts to notify you of material changes that significantly and adversely affect your existing use of the Service, but are under no obligation to maintain any specific feature or functionality.

4. Subscription Plans, Fees, and Payment

4.1 Subscription Plans

The Service is offered under multiple subscription plans, currently including:

Free Plan: €0 (forever). Includes up to 15,000 API calls per month, maximum prompt size of 10,000 tokens, 1 project, all filtering functionality, dashboard and logs, and custom policies and rules. Intended for evaluation, testing, and prototyping purposes.

Growth Plan: €199 per month. Includes everything in the Free plan, plus up to 2,000,000 API calls per month, configurable maximum prompt size, unlimited projects, and email support with a 24-hour SLA.

Enterprise Plan: Custom pricing (contact us). Includes everything in the Growth plan, plus unlimited API calls, on-premise or dedicated deployment options, dedicated support with custom SLA, onboarding assistance, and a dedicated Customer Success Manager (CSM).

Plan details, features, usage limits, and pricing are published on our website and are subject to change at any time. The Company reserves the right to introduce new plans, modify existing plans, adjust pricing, add or remove features, or discontinue plans upon reasonable notice. By selecting and using a plan, you agree to the pricing, terms, usage limits, and fair use policies associated with that plan as then in effect.

4.2 Payment Processing

All payments for paid plans are processed through Stripe, Inc. (“Stripe”), our third-party payment processor. By providing your payment information, you expressly agree to Stripe’s Terms of Service (https://stripe.com/legal), Stripe’s Privacy Policy, and any other applicable Stripe agreements. The Company does not store your full credit card numbers, CVV codes, or other sensitive payment credentials on its servers. The Company is not responsible for any errors, failures, or security breaches caused by Stripe or any other third-party payment processor.

4.3 Billing, Charges, and Taxes

Subscription fees are billed in advance on a recurring basis (monthly or as otherwise specified for your plan). Usage-based charges or overage fees, if applicable, are billed in arrears based on your actual usage during the billing period. All fees are quoted in Euros (€) unless otherwise specified in an Order Form or custom agreement. You are solely responsible for all applicable taxes, duties, levies, VAT, withholding taxes, and governmental charges associated with your Subscription or use of the Service, excluding taxes based on the Company’s net income. If the Company is required to collect or pay any such taxes, the amounts will be added to your invoice.

4.4 Automatic Renewal

Your paid Subscription will automatically renew at the end of each billing cycle at the then-current rate unless you cancel it before the renewal date through your account settings. The Company reserves the right to change subscription fees at any time upon at least thirty (30) days’ prior written notice (which may be provided via email or by posting on the website). Your continued use of the Service after the effective date of a fee change constitutes your acceptance of the new fees. If you do not agree with a fee change, your sole remedy is to cancel your Subscription before the change takes effect.

4.5 Failed Payments and Suspension

If a payment fails for any reason, the Company may: (a) retry the charge one or more times; (b) suspend or restrict your access to the Service; (c) downgrade your account to the Free plan; or (d) terminate your account. You remain responsible for any uncollected amounts, including any fees for the billing period during which access was suspended. The Company may charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower) and may use a third-party collections agency to recover unpaid fees. You agree to reimburse the Company for all reasonable costs of collection, including attorneys’ fees.

4.6 Refund Policy

ALL FEES ARE NON-REFUNDABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. If you cancel your Subscription mid-cycle, you will retain access to the paid features of the Service until the end of the current billing period, but you will not receive a prorated refund, credit, or any other compensation for the unused portion of the billing period. The Company may, at its sole and absolute discretion, issue credits or partial refunds on a case-by-case basis, but is under no obligation to do so. Any credits issued are non-transferable, have no cash value, and expire at the end of the billing period for which they are issued unless otherwise stated.

4.7 Free Plan Limitations

The Free plan is provided as-is with no guarantee of availability, performance, support, or continuity. The Company may modify, limit, suspend, or discontinue the Free plan at any time without notice or liability. Free plan usage is subject to fair use policies; the Company reserves the right to throttle, suspend, or terminate Free plan accounts that exhibit excessive, abusive, or commercial-scale usage inconsistent with evaluation and prototyping purposes.

5. Free Trials and Promotional Offers

The Company may, from time to time, offer free trials, promotional pricing, credits, or other special offers at its sole discretion. Free trials are limited to one per customer, entity, or affiliated group and are intended solely for bona fide evaluation of the Service. Abuse of free trial offers (including creating multiple accounts, using different identities, or circumventing trial limitations) may result in immediate termination of all associated accounts and forfeiture of any remaining trial period. At the end of the trial period, your account will automatically convert to a paid Subscription at the then-current rate unless you cancel before the trial ends. The Company reserves the right to modify, shorten, or terminate free trial and promotional offers at any time without prior notice.

6. Acceptable Use and Restrictions

You agree to use the Service only for lawful purposes and in strict accordance with these Terms. You shall not, and shall not permit, encourage, or assist any third party to:

(a) Use the Service to violate any applicable local, state, national, or international law, regulation, or ordinance, including but not limited to data protection, privacy, export control, and anti-spam laws; (b) Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to discover the source code, algorithms, models, data structures, or underlying technology of the Service, except to the limited extent expressly permitted by applicable law notwithstanding this restriction; (c) Modify, adapt, translate, or create derivative works based on the Service or any part thereof; (d) Rent, lease, loan, sell, resell, sublicense, distribute, time-share, or otherwise make the Service available to any third party, or use the Service to operate a service bureau or similar commercial operation; (e) Remove, alter, obscure, or deface any proprietary notices, labels, trademarks, watermarks, or branding on or within the Service; (f) Use the Service to infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party; (g) Use the Service to transmit, distribute, or store malware, viruses, trojan horses, worms, ransomware, or any other harmful, malicious, or destructive code; (h) Attempt to gain unauthorized access to any portion of the Service, its underlying infrastructure, related systems, networks, or data, including by probing, scanning, or testing for vulnerabilities; (i) Use the Service in a manner that could damage, disable, overburden, impair, or degrade our servers, networks, or infrastructure, or interfere with any other party’s use and enjoyment of the Service; (j) Use automated means (including bots, scrapers, crawlers, or automated scripts) to access, monitor, or copy the Service or its content, except through our published and documented APIs in accordance with applicable rate limits; (k) Use the Service to process data in violation of applicable data protection or privacy laws, including the GDPR, CCPA, or equivalent legislation; (l) Attempt to circumvent, disable, or interfere with any security, authentication, rate-limiting, usage-metering, or access-control features of the Service; (m) Use the Service to develop a competing product or service, or to benchmark the Service for competitive purposes without the Company’s prior written consent; (n) Misrepresent your identity, affiliation, or the origin of any data transmitted through the Service.

The Company reserves the right to investigate and take appropriate legal action against anyone who, in the Company’s sole discretion, violates this Section, including without limitation removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

7. Usage Limits, Overages, and Fair Use

Each Subscription plan includes specific usage limits, including but not limited to the number of API calls per month, maximum prompt size, and number of projects. Usage is measured and tracked by the Company’s systems, and the Company’s measurements shall be the sole and definitive basis for determining your usage.

If you exceed the usage limits of your plan, the Company may, at its sole discretion: (a) automatically upgrade your plan and charge the applicable fees; (b) apply overage charges at published or notified rates; (c) throttle, rate-limit, or temporarily suspend your access; or (d) require you to upgrade to a higher-tier plan. The Company will use commercially reasonable efforts to notify you when you approach or exceed your plan limits, but failure to provide such notice does not relieve you of your obligations to pay for actual usage.

All plans are subject to a fair use policy. The Company reserves the right to define and enforce fair use thresholds and to take action (including suspension or termination) against accounts whose usage patterns are, in the Company’s reasonable judgment, excessive, abusive, or inconsistent with the intended purpose of the applicable plan.

8. Intellectual Property Rights

8.1 Company Intellectual Property

The Service, including without limitation all software, source code, object code, algorithms, machine learning models, data models, user interfaces, designs, architecture, text, graphics, logos, icons, images, documentation, trade secrets, inventions, patents, copyrights, trademarks, service marks, trade names, and all other intellectual property rights therein, is and shall remain the sole and exclusive property of the Company and its licensors. These Terms grant you only a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely in accordance with your Subscription and these Terms. All rights not expressly granted herein are reserved by the Company.

8.2 Customer Data Ownership

As between you and the Company, you retain all rights, title, and interest in and to your Customer Data. By using the Service, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to access, process, store, transmit, copy, and use your Customer Data solely to the extent necessary to: (a) provide, operate, and maintain the Service; (b) improve, enhance, and develop the Service and related technologies; (c) enforce these Terms; and (d) comply with applicable law. The Company will not sell, rent, or lease your Customer Data to any third party.

8.3 Aggregated and Anonymized Data

Notwithstanding anything to the contrary herein, the Company may collect, derive, generate, and use aggregated, de-identified, and anonymized data and statistics based on your use of the Service (“Aggregated Data”) for any lawful business purpose, including but not limited to: improving and optimizing the Service; training and improving detection models and algorithms; conducting research and analysis; developing new products and features; generating industry benchmarks and reports; and marketing the Service. Aggregated Data will not identify you, any individual, or any specific Customer Data. The Company shall own all right, title, and interest in and to Aggregated Data.

8.4 Feedback

If you provide the Company with any feedback, suggestions, ideas, enhancement requests, recommendations, bug reports, or other input regarding the Service (“Feedback”), you hereby irrevocably assign to the Company all right, title, and interest (including all intellectual property rights) in such Feedback. You agree that the Company shall be free to use, disclose, reproduce, license, distribute, and otherwise exploit Feedback in any manner and for any purpose, without any obligation, restriction, compensation, acknowledgment, or attribution to you. You further waive any “moral rights” or equivalent rights in such Feedback to the extent permitted by applicable law.

9. Confidentiality

Each party acknowledges that in the course of this Agreement, it may receive or have access to confidential and proprietary information of the other party (“Confidential Information”). Confidential Information includes, without limitation, the terms and pricing of this Agreement, business plans, technical data, product plans, customer lists, financial information, and any information designated as confidential or that the receiving party should reasonably understand to be confidential given the nature of the information and circumstances of disclosure.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault or breach of the receiving party; (b) was rightfully known to the receiving party prior to disclosure without any obligation of confidentiality; (c) is independently developed by the receiving party without reference to or use of the disclosing party’s Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

Each party agrees to: (i) hold the other party’s Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information (but in no event less than reasonable care); (ii) not disclose Confidential Information to any third party except to employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those herein; and (iii) not use Confidential Information for any purpose outside the scope of this Agreement. Confidentiality obligations survive for three (3) years following termination of this Agreement, except with respect to trade secrets, which shall be protected for as long as they remain trade secrets under applicable law.

10. Data Privacy and Security

The Company processes personal data in accordance with its Privacy Policy, available at collieai.io/privacy, which is incorporated herein by reference. By using the Service, you acknowledge and agree to the collection, use, and processing of information as described in the Privacy Policy.

The Company implements commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect Customer Data against unauthorized access, acquisition, use, loss, destruction, or alteration. However, you acknowledge and agree that no method of electronic transmission, processing, or storage is 100% secure, and the Company cannot and does not guarantee the absolute security, integrity, or confidentiality of any data. The Company shall not be liable for any unauthorized access to, or breach of, Customer Data except to the extent directly caused by the Company’s gross negligence or willful misconduct.

You are solely responsible for: (a) the security and confidentiality of your account credentials and API keys; (b) ensuring that Customer Data transmitted through the Service complies with all applicable laws and does not contain data that you are prohibited from transmitting; (c) implementing appropriate security measures in your own applications and systems; and (d) maintaining your own backups of Customer Data.

If required by applicable data protection laws (such as the GDPR, CCPA, or equivalent legislation), the parties will enter into a separate Data Processing Agreement (“DPA”), which shall be incorporated into and form part of these Terms. In the event of a conflict between the DPA and these Terms, the DPA shall prevail with respect to the processing of personal data.

11. Service Level, Availability, and Support

The Company will use commercially reasonable efforts to maintain the availability of the Service. However, the Service is provided on an “as available” basis, and the Company does not guarantee any specific level of uptime, availability, response time, throughput, or performance unless expressly agreed in a separate Service Level Agreement (“SLA”) applicable to Enterprise plan customers.

The Company shall not be liable for any downtime, service interruptions, performance degradation, data loss, or errors resulting from: (a) scheduled or emergency maintenance; (b) circumstances beyond the Company’s reasonable control, including force majeure events; (c) your equipment, software, network connections, or internet service provider; (d) actions, inactions, failures, or outages of third-party service providers, including upstream AI model providers (such as OpenAI), cloud infrastructure providers, DNS providers, or CDN providers; (e) your misuse of the Service or violation of these Terms; (f) DDoS attacks or other malicious activities directed at the Service; or (g) changes, updates, or discontinuations by upstream AI model providers.

Scheduled maintenance windows will be communicated in advance where practicable, but the Company reserves the right to perform emergency maintenance at any time without prior notice.

12. Proxy Service and Third-Party AI Model Providers

The Service operates as a security proxy that routes your API requests through CollieAI’s filtering and policy engine before forwarding them to upstream AI model providers. You acknowledge and agree that:

(a) The Company does not control, operate, or maintain the upstream AI model providers (including but not limited to OpenAI, Anthropic, Google, and others) and is not responsible for their availability, performance, accuracy, output quality, pricing, terms of service, data handling practices, or any other aspect of their services; (b) You are solely responsible for maintaining your own valid subscription, API keys, and compliance with the terms of service of any upstream AI model provider you use through the Service; (c) The Company does not guarantee that the Service will be compatible with all current or future versions of upstream AI model provider APIs; (d) The Company is not liable for any losses, damages, or costs arising from changes, outages, rate limits, pricing changes, policy changes, or discontinuations by upstream AI model providers; (e) The latency added by the proxy filtering may vary and the Company makes no guarantees regarding added latency or processing time; and (f) The Company reserves the right to block, filter, modify, or refuse to forward any request or response that violates these Terms, applicable law, or the Company’s policies.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO:

(A) IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE; (C) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, ACCURATE, RELIABLE, OR COMPLETE; (D) WARRANTIES THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (E) WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (F) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR RESULTS OBTAINED THROUGH THE SERVICE.

WITHOUT LIMITING THE FOREGOING, THE COMPANY SPECIFICALLY DISCLAIMS ANY WARRANTY OR REPRESENTATION THAT THE SERVICE WILL DETECT, PREVENT, BLOCK, OR MITIGATE ALL SECURITY THREATS, PROMPT INJECTIONS, JAILBREAKS, PII LEAKS, ADVERSARIAL INPUTS, DATA EXFILTRATION ATTEMPTS, OR OTHER MALICIOUS OR UNDESIRABLE INPUTS OR OUTPUTS. THE SERVICE IS A SECURITY TOOL DESIGNED TO REDUCE RISK, NOT ELIMINATE IT. NO SECURITY SOLUTION CAN PROVIDE ABSOLUTE PROTECTION AGAINST ALL THREATS, AND NEW ATTACK VECTORS MAY EMERGE THAT THE SERVICE DOES NOT YET ADDRESS.

YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR: (I) EVALUATING THE SUITABILITY OF THE SERVICE FOR YOUR SPECIFIC USE CASE AND RISK PROFILE; (II) IMPLEMENTING APPROPRIATE ADDITIONAL AND COMPLEMENTARY SECURITY MEASURES, INCLUDING BUT NOT LIMITED TO INPUT VALIDATION, OUTPUT SANITIZATION, ACCESS CONTROLS, AND MONITORING; (III) YOUR OVERALL AI APPLICATION SECURITY POSTURE AND COMPLIANCE; AND (IV) ANY DECISIONS OR ACTIONS TAKEN BASED ON THE OUTPUT OF THE SERVICE OR THE LACK THEREOF.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS (COLLECTIVELY, "COMPANY PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLIED DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, INCOME, OR ANTICIPATED SAVINGS; LOSS OF DATA, CUSTOMER DATA, OR DATA USE; LOSS OF GOODWILL, REPUTATION, OR BUSINESS OPPORTUNITIES; COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY; BUSINESS INTERRUPTION OR LOSS OF BUSINESS; LOSS ARISING FROM SECURITY BREACHES, PROMPT INJECTIONS, OR OTHER ATTACKS THAT THE SERVICE FAILED TO DETECT OR PREVENT; OR ANY OTHER INTANGIBLE OR INDIRECT LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

14.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY PARTIES’ TOTAL CUMULATIVE AGGREGATE LIABILITY FOR ALL CLAIMS, LOSSES, AND DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE OR INABILITY TO USE THE SERVICE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED EUROS (€100.00). FOR FREE PLAN USERS, THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED TEN EUROS (€10.00).

14.3 Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY HAS OFFERED THE SERVICE AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE DISCLAIMERS OF WARRANTY AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE SAME REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND THE COMPANY (INCLUDING THE RISK THAT A CONTRACT REMEDY MAY FAIL OF ITS ESSENTIAL PURPOSE AND CAUSE CONSEQUENTIAL LOSS), AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY. THE COMPANY WOULD NOT BE ABLE TO PROVIDE THE SERVICE TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

14.4 Applicability

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR CERTAIN OTHER DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANY PARTIES’ LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless the Company Parties from and against any and all third-party claims, demands, suits, proceedings, investigations, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees, court costs, expert witness fees, and costs of settlement) arising out of or relating to: (a) your access to or use of the Service (or any activity under your account); (b) your violation or alleged violation of these Terms; (c) your violation or alleged violation of any applicable law, regulation, rule, or third-party right, including any intellectual property, privacy, or data protection right; (d) your Customer Data or any content you transmit through the Service; (e) your negligence, willful misconduct, or fraud; (f) any dispute between you and your end users or any third party relating to the Service or your AI application; or (g) your failure to comply with the terms of service of any upstream AI model provider.

15.2 Indemnification Procedure

The Company will provide prompt written notice of any claim subject to indemnification (provided that failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced). The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with the Company in asserting any available defenses. You shall not settle any claim that would impose any obligation, restriction, or liability on the Company without the Company’s prior written consent.

16. Term and Termination

16.1 Term

These Terms are effective as of the date you first access or use the Service and continue until terminated in accordance with this Section.

16.2 Termination by You

You may cancel your Subscription at any time through your account settings or by contacting our support team at support@collieai.io. Cancellation will take effect at the end of the current billing period. You will not receive any refund, credit, or proration for the current or any prior billing period.

16.3 Termination by the Company

The Company may, in its sole and absolute discretion, suspend, restrict, or terminate your access to the Service and/or your account at any time, with or without cause, with or without notice, and without any liability to you. Reasons for suspension or termination may include, but are not limited to: (a) actual or suspected breach of these Terms; (b) non-payment or delinquent payment of fees; (c) actual or suspected fraudulent, abusive, or illegal activity; (d) conduct that harms or threatens to harm the Service, its infrastructure, other users, or the Company; (e) requests by law enforcement or government agencies; (f) extended periods of inactivity; (g) unexpected technical or security issues; or (h) discontinuation of the Service or any part thereof.

16.4 Effect of Termination

Upon termination or expiration of these Terms for any reason: (a) all rights and licenses granted to you under these Terms immediately cease; (b) you must immediately stop all use of the Service and delete or destroy any cached or stored content obtained from the Service; (c) the Company may delete your account and all associated Customer Data after a retention period of thirty (30) calendar days following termination, unless a longer retention period is required by applicable law; (d) you remain fully liable for all fees, charges, and amounts incurred or owing prior to termination; (e) the Company shall have no obligation to provide you with copies of your Customer Data after the retention period expires; and (f) all provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 1, 6, 7, 8, 9, 10, 13, 14, 15, 16.4, 18, 19, 20, 21, 22, and 23.

17. Modifications to Terms

The Company reserves the right to modify, amend, supplement, or replace these Terms at any time and for any reason in its sole discretion. We will provide notice of material changes by: (a) posting the updated Terms on our website; (b) updating the “Last Updated” date at the top of these Terms; and (c) for changes that materially and adversely affect your rights, sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.

Your continued access to or use of the Service after the effective date of revised Terms constitutes your binding acceptance of the changes. If you do not agree to the revised Terms, your sole and exclusive remedy is to stop using the Service and cancel your Subscription before the effective date. It is your responsibility to review these Terms periodically for changes.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or your use of the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles or rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

18.2 Binding Arbitration

Except as provided in Section 18.4, any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures then in effect. The arbitration shall be conducted in the English language by a single arbitrator selected in accordance with the AAA rules. The seat of arbitration shall be Wilmington, Delaware, USA. The arbitrator shall have the authority to grant any remedy or relief that a court of competent jurisdiction could grant, except that the arbitrator shall not have the authority to conduct a class arbitration or award class-wide relief. The arbitrator’s decision and award shall be final, binding, and non-appealable (except as permitted by the Federal Arbitration Act) and may be entered as a judgment in any court of competent jurisdiction.

18.3 Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH AGREE THAT: (A) ANY DISPUTE RESOLUTION PROCEEDING (WHETHER IN ARBITRATION OR IN COURT) WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE ACTION OR PROCEEDING; (B) YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING; (C) IF FOR ANY REASON A CLAIM OR DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH YOU AND THE COMPANY IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY; AND (D) YOU MAY BRING CLAIMS AGAINST THE COMPANY ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

18.4 Exceptions to Arbitration

Notwithstanding the foregoing: (a) either party may seek temporary injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights, confidential information, or other proprietary rights, without the need to post a bond or prove actual damages; (b) claims within the jurisdiction of small claims court may be filed in small claims court; and (c) either party may seek to enforce an arbitration award in any court of competent jurisdiction.

19. Third-Party Services, Integrations, and Links

The Service may contain integrations with, dependencies on, or links to third-party services, products, websites, or platforms, including but not limited to: Stripe for payment processing; cloud infrastructure providers (such as AWS, GCP, or Azure); upstream AI model providers (such as OpenAI); and analytics services. The Company is not responsible or liable for the availability, accuracy, content, completeness, legality, security, policies, or practices of any third-party services. Your use of third-party services is at your sole risk and is governed by their respective terms of service and privacy policies. The Company makes no warranties, representations, or endorsements regarding any third-party services and shall have no liability for any harm or damages arising from your use of or reliance on any third-party services.

20. Export Compliance and Sanctions

You shall comply with all applicable export control laws, trade sanctions, and regulations, including but not limited to those of the United States (including the Export Administration Regulations and OFAC sanctions), the European Union, and any other applicable jurisdiction. You represent and warrant that: (a) you are not located in, organized under the laws of, or a resident or national of any country or territory that is the target of comprehensive U.S., EU, or UN sanctions; (b) you are not identified on any U.S. or EU government prohibited or restricted party list, including the OFAC Specially Designated Nationals List, the U.S. Commerce Department Denied Persons List, or the EU Consolidated List; and (c) you will not use the Service to transmit, process, or store information in violation of any applicable export control or sanctions laws.

21. Force Majeure

Neither party shall be liable for any failure, delay, or interruption in the performance of its obligations under these Terms (other than payment obligations) where such failure, delay, or interruption results directly or indirectly from circumstances beyond the reasonable control of that party (“Force Majeure Event”), including but not limited to: natural disasters; acts of God; epidemic, pandemic, or public health emergency; war, armed conflict, invasion, or terrorism; riots, civil disorder, or insurrection; government actions, orders, restrictions, sanctions, or embargoes; power failures or energy shortages; internet or telecommunications outages or disruptions; fiber cuts or cable damage; cyber-attacks, DDoS attacks, or other malicious activities; labor disputes or strikes; supply chain disruptions; failure or outage of upstream AI model providers, cloud infrastructure providers, or other third-party services; or any other event beyond the reasonable control of the affected party. The affected party shall use commercially reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as practicable.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, Service Level Agreement, Order Form, or other written agreement between you and the Company, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior and contemporaneous understandings, agreements, proposals, negotiations, and representations, whether written or oral, relating to the subject matter hereof. In the event of a conflict, the order of precedence shall be: (1) any applicable Order Form or Enterprise agreement; (2) any applicable DPA; (3) these Terms; (4) the Privacy Policy.

22.2 Severability

If any provision or part of a provision of these Terms is held to be invalid, illegal, void, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect. If modification is not possible, the invalid provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

22.3 Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that or any other right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of the Company to be effective.

22.4 Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of the Company, and any attempted assignment in violation of this Section shall be null and void. The Company may freely assign, transfer, or delegate these Terms or any of its rights or obligations hereunder without restriction and without notice, including in connection with a merger, acquisition, reorganization, change of control, or sale of all or substantially all of its assets or equity interests.

22.5 Notices

All notices required or permitted under these Terms shall be in writing. Notices to you may be sent to the email address associated with your account or through the Service dashboard, and shall be deemed received upon sending. Notices to the Company shall be sent to legal@collieai.io and shall be deemed received upon actual receipt. Either party may update its notice information by providing written notice to the other party.

22.6 Independent Contractors

The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, fiduciary, or employment relationship between the parties. Neither party has the authority to bind the other party or to assume or create any obligation on behalf of the other party.

22.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and their respective successors and permitted assigns and do not confer any rights or remedies on any third party, except that the Company Parties are intended third-party beneficiaries of the indemnification, disclaimer, and limitation of liability provisions.

22.8 Headings and Interpretation

The section and subsection headings in these Terms are for convenience of reference only and shall not affect the meaning or interpretation of these Terms. The words “include”, “includes”, and “including” shall be deemed to be followed by the words “without limitation.” References to “days” mean calendar days unless otherwise specified.

22.9 Electronic Agreement

You agree that these Terms and any notices, agreements, disclosures, or other communications that the Company sends to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us at:

CollieAI

General inquiries: support@collieai.io

Legal matters: legal@collieai.io

Website: https://collieai.io

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL TERMS AND CONDITIONS INCORPORATED HEREIN BY REFERENCE.